CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that w
Oxford University academics have launched a project to track government responses to the coronavirus pandemic.The tool, called the Oxford COVID-19 Government Response Tracker (OxCGRT), tracks 11 indic
A combination of physical distancing measures including quarantine, shutting down schools and workplace distancing is most effective in controlling the coronavirus pandemic, showed a study release
Following Contra Costa, Alameda, Solano, Yolo, Napa, San Mateo and Santa Clara counties, Sacramento County on Thursday took a legal step to contain the coronavirus spread, issuing a formal order for
Today, Slack, a popular internal chat application, announced that it added 7,000 new customers between February 1st and March 18. That is 47 days. For context, Slack added 5,000 customers total in its
Tesla will continue to keep its Fremont, Calif., factory open for production, because it has had “conflicting guidance from different levels of government” over whether it could operate du
In a volatile trading session that saw the White House signal intentions to release the largest stimulus package since the great recession of 2008, American stocks made up for yesterday’s losses
How people can prevent themselves from being infected with the novel coronavirus has been a topic of global concern amid the outbreak. It has also become one of the most-voted questions at CGTN's
We need to go hands-off in the age of coronavirus. That means touching fewer doors, elevators, and sign-in iPads. But once a building is using phone-based identity for security, there’s opportun
Women pioneered the field of computer technology. Yet, in 2020, the sector is still dominated by men. Though the industry has made efforts toward achieving diversity and inclusion, progress has been s
Today after the bell, Slack, a popular workplace communication product, reported its FQ4 2020 earnings, the three-month period ending January 31 2020. The company’s results came in ahead of exp
People around the world became increasingly closed off from one another Thursday as sweeping travel bans accelerated, walling regions apart as a viral pandemic unfolds
The overall salary of working women in China is 17 percent lower than that of men, but the income gap is rapidly narrowing, according to Thursday's China Women's News,
Amazon has instituted a new policy which will see all Amazon employees diagnosed with COVID-19 or placed into quarantine receiving up to two-weeks of pay.The additional pay is to “ensure employ
The coronavirus pandemic continues to spread with no signs of abating. Over 100,000 cases have been confirmed in almost 100 countries across the globe as of this writing. Some 4,000 deaths have been r
Last week, Google sent out a memo to staff recommending that Washington State-based employees work remotely, in order to mitigate the potential spread of COVID-19. Today, the suggestion has been dram
China will take measures to identify workplace safety hazards and strengthen precautions to effectively curb major accidents, the country's authorities said Monday. Me
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