Hong Kong's immigration department wins Skytrax's Best Airport Immigration Service award

The Immigration Department of China's Hong Kong Special Administrative Region government has been voted the winner of the 2020 best airport immigration service award in the World Passenger Survey commissioned by U.K.-based air transport research agent Skytrax.

This is the fourth time for the department to receive the award after winning the award in 2015, 2016 and 2019, the department announced on Monday

Skytrax mainly undertakes qualitative audits and research studies for airports and airlines services across the globe. The survey was conducted between September 2019 and February 2020, covering over 550 airports worldwide, and the survey questionnaires were collected from air passengers of more than 100 nationalities.

A spokesperson for the department said they will keep striving for excellence and innovation with a view to providing the best immigration service to passengers.

To support the long-term development of Hong Kong, the department will continue its close liaison with immigration authorities worldwide seeking to provide greater travel convenience for passengers, the spokesperson added.