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In an attempt to reach a broader audience, Snap Inc. is redesigning its disappearing-message app Snapchat, going back to the drawing board as Wall Street was disappointed by another quarter of its slowing user growth.
The Venice, California-based firm, whose March stock market debut was the hottest of any tech stock in years, reported revenue and user growth for the third quarter well below Wall Street expectations as it struggles to compete with Facebook Inc’s Instagram.
Snap’s shares tumbled as much as 20 percent in after-hours trading, before paring losses to trade at 12.57 US dollars. Snap went public at a price of 17 US dollars a share.
Snap has disappointed investors each quarter of its brief existence as a public company.
User growth in the last three months was well below what investment analysts expected. Daily active users rose to 178 million in the third quarter from 173 million in the second quarter. Analysts had expected 181.8 million, according to research firm FactSet.
Chief Executive Evan Spiegel said the company was launching the redesign after hearing for years that Snapchat was difficult to understand or hard to use.
“We are going to make it easier to discover the vast quantity of content on our platform that goes undiscovered or unseen every day,” Spiegel told analysts on a conference call.
The 27-year-old CEO said there was a “strong likelihood” the redesign would be disruptive in the short term, but said Snap was willing to take the risk for long-term gain.
Such a radical change so soon after an IPO is unusual.
Snap is not the only social media company looking to revive growth by changing its look. Microblogging service Twitter Inc. said on Tuesday it would roll out 280-character tweets to users across the world, double the length of its iconic 140-character tweets.
Asked on the analyst call what Snapchat’s redesign would look like, Spiegel said the company had been studying the evolution of mobile content feeds such as Twitter streams and the Facebook News Feed and saw room for a “personalized content service.”
Spiegel said the company next year would also build more tools for people to share with broad audiences beyond their friends, the type of public broadcasting common on Instagram and Twitter.
“It seems like a significant amount of change in a short period of time,” analyst Rich Greenfield of BTIG told Spiegel on the call. He asked what led to the shifts.
Spiegel said Snap needed to evolve rapidly. “We’re just not afraid to make changes in the long-term interest of the business,” he said.
(REUTERS)
